Am I eligible for a refund?

You can apply for a refund if:

You want to withdraw from your Silver/Gold project after submission, provided you have not yet undergone your assessment
Have overpaid
Have paid for CREST instead of using a voucher code
Have been charged the international fee when in the UK
Have been charged for an award in Wales (please provide evidence of Welsh residency)

You are not eligible for a refund if:

You are unhappy with the outcome of your project assessment
You change your mind after payment for a Star/SuperStar/Discovery/Bronze Award
You change your mind after the assessment of your Silver or Gold Project has begun
You have entered the wrong delivery address and not received certificates
Your certificates were lost in the post/did not arrive within 6 weeks

Please note: Replacement certificates will be sent out to you provided you have entered the correct delivery details

How do I apply for a refund?

Please email crest@britishscienceassociation.org with your project ID and grounds for refund
All refunds must be sought within 30 days of paying for your award

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