You can contact us via the CREST Help Centre. Please include your name, email address, and if relevant your CREST project ID or registration number.
For Discovery and Bronze projects, you’ll find the project id on the project page.
For Star, SuperStar, Silver and Gold projects, you'll find the project id on the project page:
The CREST team is available from 10am until 6pm, Monday to Friday.
Please use the Help Centre to contact us whenever possible.
If your issue is urgent, you can call us on +44 (0)20 7019 4943.
Regional CREST Support Organisations (RCSOs)
There are 11 Regional CREST Support Organisations (RCSOs) around the UK, who support the British Science Association to promote the CREST scheme and support schools to deliver CREST. To find out more about your RCSO please click on their link below. ...
How do I assess a Discovery project?
CREST Discovery requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Discovery Award, you should confirm on your CREST account that each student has: ...
How do I assess a Bronze project?
CREST Bronze requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Bronze Award, each student should record the work done on their project either in a CREST ...
Problems completing signup
Discovery and Bronze projects only Some users have reported problems with activating their account. When you click your verification link, you should see a green message on CREST, saying verification is successful. You should get a welcome email ...
How do I change the project title?
The project title is printed on CREST certificates for Discovery, Bronze, Silver and Gold awards. You’ll want to make sure it’s correct before you order your certificates. Discovery and Bronze Awards If you have not yet paid and ordered your ...