For Discovery and Bronze Awards we print and post your certificates once you’ve paid your entry fees.
For Silver and Gold Awards, we print and post your certificates once once our assessor has confirmed that you've successfully achieved the Award.
Our printing process for personalised certificates means that it can take up to two weeks from this point for your certificates to be printed.
For Star and SuperStar Awards, we post your certificates and badges once you've paid your entry fees.
See also CREST Certificate Delivery Times
Delays in certificate delivery are usually due to delays in payment of entry fees. If you’ve passed your invoice to someone else for payment, we suggest you check with them first.
If you’re certain your entry fees have been paid, please contact CREST support and we’ll investigate.
Note that it can take up to 7 working days for payments to reach us, depending on the payment method.
Using CREST for the Duke of Edinburgh’s Award
You can do project work in science, technology, engineering or maths (STEM) and count it towards your DofE Skills section through the CREST Awards scheme. Lots of people think of ‘skills’ as being related to art, music or drama, but we know that ...
How do I assess a Discovery project?
CREST Discovery requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Discovery Award, you should confirm on your CREST account that each student has: ...
I haven't received an invoice/where is my invoice?
We send invoices manually, so there may sometimes be a short delay due to it being the weekend or because of staff capacity as CREST is run by a small team. We typically send invoices via email to you (and a finance department, if you provided ...
How do I change my project title?
The project title is printed on CREST certificates for Discovery, Bronze, Silver and Gold awards. You’ll want to make sure it’s correct before you order your certificates. Discovery and Bronze Awards For certificates where you have chosen to have ...
How to pay CREST Award entry fees
All CREST Awards are paid by invoice. You can pay your invoice by card, BACS transfer, or cheque. If you pay by cheque, please include the payment slip from your invoice in the envelope so that we can process your payment promptly. We will not print ...