I haven't received my CREST Award certificates

I haven't received my CREST Award certificates

For Discovery and Bronze Awards we print and post your certificates once you’ve paid your entry fees. 

For Silver and Gold Awards, we print and post your certificates once once our assessor has confirmed that you've successfully achieved the Award. 

Our printing process for personalised certificates means that it can take up to two weeks from this point for your certificates to be printed.

For Star and SuperStar Awards, we post your certificates and badges once you've paid your entry fees. 

See also CREST Certificate Delivery Times

Delays in certificate delivery are usually due to delays in payment of entry fees. If you’ve passed your invoice to someone else for payment, we suggest you check with them first. 

If you’re certain your entry fees have been paid, please contact CREST support and we’ll investigate. 

Note that it can take up to 7 working days for payments to reach us, depending on the payment method.


    • Related Articles

    • Using CREST for the Duke of Edinburgh’s Award

      You can do project work in science, technology, engineering or maths (STEM) and count it towards your DofE Skills section through the CREST Awards scheme. Lots of people think of ‘skills’ as being related to art, music or drama, but we know that ...
    • I haven't received an invoice

      If you requested to pay your CREST Awards fees by invoice, we will send it via email within seven days.  Sometimes our emails can be caught by email spam filters, so If you haven’t received an invoice within this period, please check your spam ...
    • How do I assess a Discovery project?

      CREST Discovery requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Discovery Award, you should confirm on your CREST account that each student has: ...
    • How do I change the project title?

      The project title is printed on CREST certificates for Discovery, Bronze, Silver and Gold awards. You’ll want to make sure it’s correct before you order your certificates.  Discovery and Bronze Awards If you have not yet paid and ordered your ...
    • How do I change the Award level of a project?

      If your students have done more or less work than you anticipated on their project, you may wish to enter them for a higher or lower Award level. If you have already created the project online yourself, contact CREST Support to change the Award ...