I haven't received my CREST Award certificates

I haven't received my CREST Award certificates

For Discovery and Bronze Awards we print and post your certificates once you’ve paid your entry fees. 

For Silver and Gold Awards, we print and post your certificates once once our assessor has confirmed that you've successfully achieved the Award. 

Our printing process for personalised certificates means that it can take up to two weeks from this point for your certificates to be printed.

For Star and SuperStar Awards, we post your certificates and badges once you've paid your entry fees. 

See also CREST Certificate Delivery Times

Delays in certificate delivery are usually due to delays in payment of entry fees. If you’ve passed your invoice to someone else for payment, we suggest you check with them first. 

If you’re certain your entry fees have been paid, please contact CREST support and we’ll investigate. 

Note that it can take up to 7 working days for payments to reach us, depending on the payment method.

    • Related Articles

    • Using CREST for the Duke of Edinburgh’s Award

      You can do project work in science, technology, engineering or maths (STEM) and count it towards your DofE Skills section through the CREST Awards scheme. Lots of people think of ‘skills’ as being related to art, music or drama, but we know that ...
    • FAQ 12 - Can I submit for CREST Silver or Gold Award without a mentor?

      Yes, you can submit for CREST Silver or Gold Award even without a mentor. Mentors are not a requirement when taking part in CREST, however, they are strongly recommended at Gold level, preferred at Silver, and optional at Bronze and Discovery levels. ...
    • How do I assess a Discovery project?

      CREST Discovery requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Discovery Award, you should confirm on your CREST account that each student has: ...
    • I haven't received an invoice/where is my invoice?

       We send invoices manually, so there may sometimes be a short delay due to it being the weekend or because of staff capacity as CREST is run by a small team. We typically send invoices via email to you (and a finance department, if you provided ...
    • CREST entry fees for Welsh students

      CREST Award fees for students in Wales are paid in full by the Welsh government. This arrangement will continue until at least 31 March 2025. Please choose Wales as your delivery country when asked. This will ensure you aren't charged for your Award ...