Known issue: problems registering on Internet Explorer

Known issue: problems registering on Internet Explorer

Some users have reported that they can’t activate their account when using internet Explorer.

Once they’ve confirmed their account, they try to log in, but get a message saying their account hasn’t been activated:

Our developers have confirmed this is a fault and are investigating. 

In the meantime, if you’re affected by this issue you might find it easier to use the Chrome or Firefox browsers.

    • Related Articles

    • Known issue: page loading incorrectly on Internet Explorer

      Some internet Explorer users may find that pages load halfway down, rather than at the top. You may need to scroll to the top of the page to find the feature you were looking for.  Our developers are investigating this issue. In the meantime, if ...
    • Problems completing signup

      Discovery and Bronze projects only Some users have reported problems with activating their account. When you click your verification link, you should see a green message on CREST, saying verification is successful. You should get a welcome email ...
    • Known issue: security warning when you download the student upload template

      We are aware that some users get warning messages when they try to download the student upload template in their CREST account.  We aren’t sure what’s causing this security warning, but we can assure you our template is quite safe and you can ignore ...
    • 4.4 The student identified and overcame problems successfully

      Evidence:  It is highly unlikely a project was problem free. If no problems were encountered, the student should describe problems that could have occurred and how they were avoided. Award level Criteria breakdown Examples Bronze The student showed ...
    • Problems accessing CREST Survery Monkey Apply (Silver and Gold)?

      You can check the system status of Survey Monkey Apply here.  If Survey Monkey Apply status is operational, but you are still experiencing slowness or difficulty in loading the site, please contact us.