Reporting problems with your CREST account

Reporting problems with your CREST account

Our CREST online service is very new. While we’ve tested it thoroughly, some bugs may still be in there. If you see something that looks a bit broken or just a little odd, please let us know. 

Please send your feedback via the CREST Help Centre.


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    • Problems completing signup

      Discovery and Bronze projects only Some users have reported problems with activating their account. When you click your verification link, you should see a green message on CREST, saying verification is successful. You should get a welcome email ...
    • How do I change my CREST account email address

      Discovery and Bronze Awards You can change the email address associated with your CREST account in account settings. Once you’ve changed your email address in your CREST account settings, you will get an email from us so that you can confirm it’s the ...
    • I’m leaving my current organisation, how do I hand over my projects?

      Discovery and Bronze projects If you are using your CREST account to manage CREST projects, you can transfer your account to a new owner.  From the CREST menu, go to Account settings.  Change the name and email address to the ones for the new project ...
    • How do I assess a Bronze project?

      CREST Bronze requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Bronze Award, each student should record the work done on their project either in a CREST ...
    • Creating Discovery or Bronze Award projects

      To create a project for Discovery or Bronze Awards, you need to sign up or log in to My CREST Account.  From your CREST Dashboard, choose Add new project. On the next page, select the right award level - Discovery or Bronze - and choose Continue. On ...