Troubleshooting - adding students to your CREST account

Troubleshooting - adding students to your CREST account

If you are having trouble uploading your students' data, please check these points before contacting CREST Support.

Have you clicked upload?

It sounds simple, but it happens more than you think! Once you have selected the file, you need to click the Upload button at the bottom of the page. Some people need to scroll down to see this if their screen is small.

Have you used the correct file? 

Make sure you are using the file that is downloadable from the website and that you have not edited the headings at all. If you use the incorrect file, or change the headings in the download, the website will not recognise the file when you try and upload it.

Is the file in the correct format?

Make sure that the file does not have blank rows between data, or that you have not filled in the first name and surname, which are required columns. If your file has either of these issues you will not be able to upload it as the server will not recognise the format.

Has the file saved as an Xls. not CSV?

The file you download is a CSV. Sometimes when people save it it will automatically save as an Xls file. You can tell because the file title will end with .csv or .xls. If it has saved as an xls file you need to click File, Save As, and choose CSV. 

Has the data in the file merged?

Open the file you are trying to upload and look at the data. Is it all neatly in separate columns or has it merged together? If it has merged together you need to
  1. Click on Column A's heading to select the whole column
  2. Choose the Data tab at the top of the screen
  3. Choose Text to Columns - This should separate the data out and allow you to upload the file
If none of these solutions work, we advice downloading a new file and starting again.

If you’re still having issues, please contact CREST Support.

    • Related Articles

    • How do I add students to a project?

      Student names are printed on CREST certificates for Discovery, Bronze, Silver and Gold awards. You’ll want to make sure they’re correct before you order your certificates. CREST Star and SuperStar certificates are left blank for you to complete, so ...
    • How do I remove students from a project?

      Star and SuperStar Awards You can add or remove students at any time during the entry process by editing the numbers in Tell us about your group, so that you are charged the correct entry fee and sent the correct number of certificates and badges. ...
    • Uploading your students’ work

      Star and SuperStar You do not need to upload any work for Star or SuperStar Awards. Discovery and Bronze For Discovery and Bronze, we ask for a sample of work from 10% of your students. E.g. if you have 10 students or less, upload 1 student's work, ...
    • Tips for uploading Bronze and Discovery project work

      Remember that we only ask for the work of 10% of the total number of students If your students completed their project on paper, you can scan their work and add it as a PDF. If you want to add more than one file, please zip all the files into one ...
    • How do I assess a Bronze project?

      CREST Bronze requires students to demonstrate skills including problem-solving, independent learning, organisation, teamwork, and communication. To achieve a Bronze Award, each student should record the work done on their project either in a CREST ...