Why is my voucher code not working?

Why is my voucher code not working?

If your voucher code is not working, this could be for a number of reasons.


Have you typed in the correct code?

It sounds simple, but it's always good to be sure! Check that you have spelled the code correctly, using the correct upper/lowercase format.

Is the voucher still in date?

Most vouchers are time sensitive. Check that you are using the voucher within the correct period of time.

Are you using the voucher on the correct Award level?

Not every voucher is available for every level or region. Some will only be for Bronze awards and not Discovery - or vice versa. If you were provided with the voucher code by an external organisation, check when and for what you can use a voucher code.

If you keep having problems contact CREST support

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