CREST Awards Help Centre

            Am I eligible for a refund?

            You can apply for a refund if:
            • You want to withdraw from your Silver/Gold project after submission, provided you have not yet undergone your assessment 
            • Have overpaid
            • Have paid for CREST instead of using a voucher code
            • Have been charged the international fee when in the UK
            • Have been charged for an award in Wales (please provide evidence of Welsh residency)

            You are not eligible for a refund if:
            • You are unhappy with the outcome of your project assessment
            • You change your mind after payment for a Star/SuperStar/Discovery/Bronze Award
            • You change your mind after the assessment of your Silver or Gold Project has begun
            • You have entered the wrong delivery address and not received certificates 
            • Your certificates were lost in the post/did not arrive within 6 weeks
              • Please note: Replacement certificates will be sent out to you provided you have entered the correct delivery details

            How do I apply for a refund?
            • Please email with your project ID and grounds for refund
            • All refunds must be sought within 30 days of paying for your award

            Updated: 18 Dec 2017 01:46 PM
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