Am I eligible for a refund?

Am I eligible for a refund?

You can apply for a refund if:
  • You want to withdraw from your Silver/Gold project after submission, provided you have not yet undergone your assessment 
  • Have overpaid
  • Have paid for CREST instead of using a voucher code
  • Have been charged the international fee when in the UK
  • Have been charged for an award in Wales (please provide evidence of Welsh residency)

You are not eligible for a refund if:
  • You are unhappy with the outcome of your project assessment
  • You change your mind after payment for a Star/SuperStar/Discovery/Bronze Award
  • You change your mind after the assessment of your Silver or Gold Project has begun
  • You have entered the wrong delivery address and not received certificates 
  • Your certificates were lost in the post/did not arrive within 6 weeks
    • Please note: Replacement certificates will be sent out to you provided you have entered the correct delivery details

How do I apply for a refund?
  • Please email crest@britishscienceassociation.org with your project ID and grounds for refund
  • All refunds must be sought within 30 days of paying for your award